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Privacy Policy

Privacy Policy
Effective Date: [01/05/2025]

At HiveAlive (hivealivebees.com), we are committed to protecting your personal data and ensuring your privacy is respected in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Policy explains what personal data we collect, how we use it, your rights, and how we keep your information secure.

1. Who We Are

HiveAlive is operated by Advance Science Ltd., headquartered at:
Advance Science Ltd.
Galway, Ireland
Email: info@hivealivebees.com
Phone: +353 (0)91 593 928

We are the data controller for the purposes of the GDPR.

2. Personal Data We Collect

We collect and process the following categories of personal data:

  • Identity data – name, company name (if applicable)

  • Contact data – email address, telephone number, billing/shipping address

  • Payment data – processed via secure third-party payment processors (we do not store payment card information)

  • Technical data – IP address, browser type, device information, operating system, time zone

  • Usage data – information about how you use our website

  • Marketing preferences – your preferences for receiving emails, newsletters or promotions

3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. contact forms, orders, newsletter sign-ups)

  • Automated technologies (e.g. cookies, analytics tools)

  • Third-party integrations (e.g. payment processors, email marketing platforms)

4. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders

  • To respond to your inquiries or support requests

  • To send you marketing communications (if you’ve opted in)

  • To improve our website and user experience

  • To comply with legal or regulatory obligations

We process your data on the following legal bases:

  • Performance of a contract (e.g. fulfilling your order)

  • Consent (e.g. marketing emails)

  • Legitimate interests (e.g. website analytics, customer service)

  • Legal obligations (e.g. tax and accounting requirements)

5. Marketing Communications

If you opt in to receive marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

We do not sell your personal data to third parties.

6. Cookies and Tracking

We use cookies and similar technologies to analyze website traffic and improve your experience. You can manage your cookie preferences through your browser settings or our cookie banner when you first visit the site.

7. Data Sharing

We may share your personal data with:

  • Trusted service providers (e.g. payment processors, email platforms, shipping companies)

  • Legal or regulatory authorities, if required by law

All third-party processors are contractually bound to protect your data and only use it in accordance with our instructions.

8. International Transfers

Some of our service providers are based outside the EEA. In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described above, including to comply with legal and tax obligations. After that, your data is securely deleted or anonymized.

10. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Withdraw consent (for marketing or cookies)

  • Data portability (receive your data in a structured format)

To exercise these rights, contact us at info@hivealivebees.com.

If you're unhappy with how we handle your data, you have the right to lodge a complaint with your local data protection authority or the Data Protection Commission (Ireland) – www.dataprotection.ie.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly shown.

13. Contact

If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact:

Data Protection Officer
Email: info@hivealivebees.com

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